Richard “Bones” Roeser is absolutely fantastic to work with. He goes above and beyond to make sure you’re taken care of every step of the way. I refer him all my friends and family! PS: Loving my New 2019 Camry from Maplewood Toyota – so fun to drive!
Everyone was so helpful and Bones took the extra step to make sure the car buying process went quickly. I really appreciate that he made a point to get me in my new car and back to work on time. Above and beyond by everyone across the board.
Maplewood Toyota has been great! I’ve owned a Toyota since May 2009 and use their service department, which is excellent. I just purchased a Toyota RAV4 model and my experience with the Maplewood Toyota sales staff was outstanding, especially with my salesperson, Richard “Bones” Roeser! I would highly recommend the Toyota Rav 4, Bones and Maplewood Toyota sales to anyone.
Anne Marie Najjar
Maintenance service is such a breeze at Toyota Maplewood. They are Jimmy on the spot, work fast and I trust them! I love the waiting area that is clearly customer friendly with good coffee and a giant tranquil fish tank. I can study my academics while I wait and always get the friendliest visit from my “car-guy”, Bones! I feel like I’m on a break, or visiting a friend when I go in. This allows me time to focus on things in my life that are important to ME!
Eternal Kudos Maplewood!
Sally Ann Wright
We’ve worked with Maplewood Toyota four times — and have been extremely happy with the service and follow through. Especially since we started working with Richard “Bones” Roeser. Bones (and the rest of the team) make getting a new Toyota easy, hassle free and enjoyable! We’ll never go anywhere else for a new car.
This dealership was extremely helpful and friendly. The salesperson “Bones” was very knowledgeable and went the extra mile to ensure I was making the best decision. I will be recommending him to my friends and relatives.
My fiance works in the car industry, so when he asked for advice on who to talk to at Maplewood Toyota and they told us Richard “Bones” Roeser I figured lets give it a try. First I will say Toyota was the 3rd dealership we went to and it was 10x as busy as any of the other dealerships, but we still got greeted right away. We asked for Bones and a man pointed us right to his desk. It was a half an hour before close, but Bones sat down with us and discussed EVERYTHING we had questions about. He even gave us some of his personal experiences with insurance companies. He was super laid back, honest, and wasn’t pushy at all. We ended up leaving that night with all the information and decided to sleep on it, Bones gave us his number and told us to call or text if we had any questions. We set up another appointment for two days later, and because of traffic/work we were two hours late and he was with another client. Even though he was with another client he was able to multi-task.
We purchased a new Highlander from Maplewood Toyota last week. We had an excellent experience from start to finish. No pressure at any stage of our purchase. I would absolutely buy another car from Maplewood Toyota when time comes. BONES has taken very good care of us since beginning. He worked diligently to insure that we were totally satisfied with every aspect of our purchase. He is very knowledgeable on the different Toyota’s and various functionality of the vehicle and he made sure that we understood clearly every available function in the vehicle. He’s very personable and very professional in the performance of his job. He is always available to answer our question even after our purchase. We’ve never owned a Toyota before, so having this level of service when I visit a dealership is a great incentive for us to continue purchasing Toyotas and then having the vehicle serviced at Maplewood Toyota. Thanks BONES for your professional and courteous service. We totally recommend Maplewood Toyota for any Toyota purchase as well as service, and more particularly BONES!!!